Shipping & Returns

At Elvorye, we aim to deliver your order quickly and securely.

  • Delivery Timeframe: Standard delivery across the UAE takes 2–3 working days.

  • Processing Time: Orders are processed within 24 hours (excluding weekends and public holidays).

  • Delivery Coverage: We deliver to all Emirates within the UAE.

  • Shipping Confirmation: Once your order has been dispatched, you will receive a confirmation email with delivery details.

Returns & Refunds

We take pride in ensuring the quality of our products. However, if you receive a faulty or damaged product, you may request a return.

  • Eligibility: Returns are accepted only if the product is received faulty or damaged.

  • Condition: The item must be unused and returned in its original packaging.

  • Timeframe: You must notify us within 48 hours of receiving your order to be eligible for a return.

How to Return:

  1. Send an email to wecare@elvoure.com with the subject line Return Request – Order [Your Order Number].

  2. Attach clear images of the faulty/damaged product and explain the issue.

  3. Our customer care team will review your request and provide return instructions.

  4. Once approved, we will arrange for the return pickup or guide you on how to send it back.

  5. After inspection, we will process a replacement or refund (where applicable).